The Effect of Workload and Job Stress on Turnover Intention of Employees
DOI:
https://doi.org/10.35723/asps.v1i1.46Keywords:
Workload, Job Stress, Turnover Intention, EmployeeAbstract
A common phenomenon in the world of work is the desire to leave one's job/organization (turnover intention). Turnover is common if it is still within the ideal scope. However, it turns out that in Indonesia, the percentage of employee turnover always increases every year. The purpose of this study was to determine the influence of workload and work stress on turnover intention in PT employees. This study uses a quantitative approach with a comparative causal method using 76 respondents. The data analysis technique uses the classical assumption test and to test the hypothesis the researcher uses multiple linear regression tests, namely the T test, F test and coefficient of determination test. The results of the study showed that work stress did not have a partial effect on employee turnover intention. Furthermore, workload partially had a significant effect on turnover intention. And finally, workload and work stress simultaneously had a significant effect on employee turnover intention. This study shows the importance of workload management and attention to employee mental health to reduce turnover intention.
References
Aamodt, M. G. (2014). Industrial /Organizational Psychology: on Applied Approach (6th Editio). Wadsworth.
Ahmad, A. (2021). Employee Stress and Turnover Intentions of Employees in Hotel Organizations. Webology, 23–39. https://doi.org/10.14704/WEB/V18SI05/WEB18211
Alblihed, M., & Alzghaibi, H. A. (2022). The Impact of Job Stress, Role Ambiguity and Work–Life Imbalance on Turnover Intention during COVID-19: A Case Study of Frontline Health Workers in Saudi Arabia. International Journal of Environmental Research and Public Health, 19(20), 13132. https://doi.org/10.3390/ijerph192013132
Azwar, S. (2018). Metode penelitian psikologi edisi II.
Bebiroglu, N., Bayot, M., Brion, B., Denis, L., Pirsoul, T., Roskam, I., & Mikolajczak, M. (2021). An Instrument to Operationalize the Balance between Risks and Resources and Predict Job Burnout. International Journal of Environmental Research and Public Health, 18(17), 9416. https://doi.org/10.3390/ijerph18179416
Beehr, T. (2014). Psychological Stress in the Workplace (Psychology Revivals). Routledge. https://doi.org/10.4324/9781315795560
Chandra, F. (2024). Pengaruh Beban Kerja Dan Stres Kerja Terhadap Burnout. Jurnal Maneksi, 13(1), 137–145. https://doi.org/10.31959/jm.v13i1.2059
Dinh, L. N. (2020). Determinants of employee engagement mediated by work-life balance and work stress. Management Science Letters, 10(4), 923–928. https://doi.org/10.5267/j.msl.2019.10.003
Dodanwala, T. C., Santoso, D. S., & Yukongdi, V. (2023). Examining work role stressors, job satisfaction, job stress, and turnover intention of Sri Lanka’s construction industry. International Journal of Construction Management, 23(15), 2583–2592. https://doi.org/10.1080/15623599.2022.2080931
Dwiyanthi, A. O., & Yusuf, M. (2020). PENGARUH STRES KERJA DAN LINGKUNGAN KERJA TERHADAP TURNOVER ITENTION PADA KARYAWAN OPPO KOTA BIMA. INVOICE : JURNAL ILMU AKUNTANSI, 2(2), 14–22. https://doi.org/10.26618/inv.v2i2.4109
Farida, U., Rapini, T., & Putro, R. L. (2023). PENGARUH WORK LIFE BALANCE, STRES KERJA DAN BEBAN KERJA TERHADAP TURNOVER INTENTION. Value : Jurnal Manajemen Dan Akuntansi, 18(2), 432–446. https://doi.org/10.32534/jv.v18i2.4193
Hakro, T. H., Jhatial, A. A., & Chandio, J. A. (2022). Exploring The Influence Of Work Overload And Job Stress On Employees Turnover Intentions. Gomal University Journal of Research, 38(02), 193–204. https://doi.org/10.51380/gujr-38-02-06
Hegazy, M., El-Deeb, M. S., Hamdy, H. I., & Halim, Y. T. (2023). Effects of organizational climate, role clarity, turnover intention, and workplace burnout on audit quality and performance. Journal of Accounting & Organizational Change, 19(5), 765–789. https://doi.org/10.1108/JAOC-12-2021-0192
Huynh. (2020). Impacts of Job Stress and Dissatisfaction on Turnover Intention. A Critical Analasys of Logistics Industry – Evidence from Vietnam. International Journal of Economics and Business Administration, VIII(Issue 4), 914–929. https://doi.org/10.35808/ijeba/640
Imaniar, A., & Indayani, L. (2023). The Impact of Workload, Work Environment, and Job Satisfaction on Turnover Intention. Academia Open, 9(1). https://doi.org/10.21070/acopen.9.2024.3806
Iskandar, Y. C., & Rahadi, D. R. (2021). Strategi Organisasi Penanganan Turnover Melalui Pemberdayaan Karyawan. Solusi, 19(1), 102. https://doi.org/10.26623/slsi.v19i1.3003
Jurij, R., Ismail, I. R., Alavi, K., & Alavi, R. (2023). Eldercare’s Turnover Intention and Human Resource Approach: A Systematic Review. International Journal of Environmental Research and Public Health, 20(5), 3932. https://doi.org/10.3390/ijerph20053932
Karnadi, A. (2022). Survei: 84% Pekerja RI Berencana Resign 6 Bulan ke Depan. DataIndonesia.Id.
Manggala, R. K., & Siswanto. (2024). Pengaruh Stres Kerja dan Beban Kerja terhadap Turnover Intention pada Sumber Daya Manusia (SDM) Generasi Z di Provinsi D.I. Yogyakarta. Jurnal Akuntansi, Manajemen, Dan Perencanaan Kebijakan, 2(2). https://doi.org/10.47134/jampk.v2i2.489
Mathis, L. R., & Jackson, H. J. (2011). Human Resource Management (10th ed.). Salemba Empat.
Mobley, W. . (1982). Employee Turnover: Causes, Consequences, and Control. Addison Wesley Publishing.
Modaresnezhad, M., Andrews, M. C., Mesmer‐Magnus, J., Viswesvaran, C., & Deshpande, S. (2021). Anxiety, job satisfaction, supervisor support and turnover intentions of mid‐career nurses: A structural equation model analysis. Journal of Nursing Management, 29(5), 931–942. https://doi.org/10.1111/jonm.13229
Muslim, M. (2022). Pengaruh Stres Kerja dan Beban Kerja Terhadap Turnover Intention Karyawan pada PT. Sunggong Logistics Jakarta. ESENSI: Jurnal Manajemen Bisnis, 24(3), 426–435. https://doi.org/10.55886/esensi.v24i3.421
Ngoc, M. Le, Dong, H. T., Trung, L. V., & Phuong, Q. N. (2024). Exploring the Relationship between Work Pressure, Occupational Stress and Turnover Intention: A Case Study of Office Employees. Journal of Chinese Human Resources Management, 15(3). https://doi.org/10.47297/wspchrmWSP2040-800506.20241503
Novel, C., & Marchyta, N. K. (2021). Pengaruh Beban Kerja melalui Kepuasan Kerja terhadap Turnover Intention Karyawan Swalayan Valentine di Kairatu. Agora, 9(2).
Pamungkas, W., Budiono, N. T., Haryanto, R., & Gunadi, W. (2023). Factors Affecting Millennials’ Job Turnover Intention during the Implementation of Work from Home (WFH). Revista de Cercetare Si Interventie Sociala, 80, 139–160. https://doi.org/10.33788/rcis.80.8
Pandey, P., Singh, S., & Pathak, P. (2019). Factors affecting turnover intentions in the Indian retail industry. International Journal of Human Resources Development and Management, 19(2), 166. https://doi.org/10.1504/IJHRDM.2019.098627
Pratiwi, P., & Azizah, S. N. (2019). Pengaruh Beban Kerja, Ketidakpuasan Kerja, dan Kompensasi terhadap Turnover Intention (Studi pada Karyawan Bagian Marketing Mataram Sakti Kebumen). Jurnal Ilmiah Mahasiswa Manajemen, Bisnis Dan Akuntansi (JIMMBA), 1(1), 39–51. https://doi.org/10.32639/jimmba.v1i1.406
Reid, G. B., & Nygren, T. E. (1988). The Subjective Workload Assessment Technique: A Scaling Procedure for Measuring Mental Workload (pp. 185–218). https://doi.org/10.1016/S0166-4115(08)62387-0
Santhanam, N., & Srinivas, S. (2020). Modeling the impact of employee engagement and happiness on burnout and turnover intention among blue-collar workers at a manufacturing company. Benchmarking: An International Journal, 27(2), 499–516. https://doi.org/10.1108/BIJ-01-2019-0007
Schultz, D. P., & Schultz, S. E. (2020). Psychology and Work Today (10th ed.). Routledge. https://doi.org/10.4324/9781003058847
Solihin, D., & Wardani, A. K. (2022). Pengaruh Beban Kerja dan Konflik Kerja terhadap Turnover Intention pada Karyawan Bagian Indirect PT Mitsuba Indonesia di Tangerang. Jurnal Disrupsi Bisnis, 5(5). https://doi.org/10.32493/drb.v5i5.23241
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D ( 2nd ed). In Data Kualitatif.
Tjendra, I. W. (2019). Pengaruh Motivasi Kerja dan Komitmen Organisasional terhadap Turnover Intention pada Karyawan Ufo Elektronika Surabaya. Agora, 7(1).
Verdana, J. P., & Satrya, A. (2022). Implications of burnout and work–life balance towards turnover intention mediated by job satisfaction at a startup company. In Contemporary Research on Management and Business (pp. 103–106). CRC Press. https://doi.org/10.1201/9781003295952-27
Wahyono, I., & Riyanto, S. (2020). Effect of Organizational Commitment, Job Stress, And Job Satisfaction on Turnover Intention. International Journal for Innovation Education and Research, 8(10), 286–316. https://doi.org/10.31686/ijier.vol8.iss10.2682
Wahyu, V. D., & Zusmawati, Z. (2023). Dampak Stres Kerja, Beban Kerja, Lingkungan Kerja Non Fisik Terhadap Turnover Intention Karyawan ( Studi Kasus Pada Kantor Pengelola Perkebunan PT. Kencana Sawit Indonesia). Jurnal Publikasi Ilmu Manajemen, 2(2), 152–168. https://doi.org/10.55606/jupiman.v2i2.1636
Wan, Z., Liu, Y., Jiang, Y., Chen, J., & Wang, Z. (2023). Burnout and work ability: A study on mental health of Chinese seafarers from the job demand resource model perspective. Ocean & Coastal Management, 237, 106517. https://doi.org/10.1016/j.ocecoaman.2023.106517
Weikel, K., & Fisher, T. (2022). Burnout and Turnover Intention Among Peer Providers and Other Providers of Mental Health Services in a Rural Two-County Area. Journal of Psychosocial Rehabilitation and Mental Health, 9(1), 33–43. https://doi.org/10.1007/s40737-021-00232-w
Winfield, J. D., & Paris, J. H. (2024). A Mixed Method Analysis of Burnout and Turnover Intentions among Higher Education Professionals during COVID-19. Journal of Education Human Resources, 42(2), 128–152. https://doi.org/10.3138/jehr-2021-0048
Wolor, C. W., Nurhaliza, N., & Handaru, A. W. (2023). Pengaruh Beban Kerja Dan Job Insecurity Terhadap Turnover Intention Karyawan Industri Retail di Mall Of Indonesia. Journal of Management, Economic and Accounting (JMEA), 19–32. https://doi.org/10.51178/jmea.v2i3.1538
